Privacy Policy

Norwest Painting Group is the business name of All Paintworx Pty Ltd (ABN 52 644 571 291), a painting business based in Sydney’s Hills District. In this policy, “we” and “us” means All Paintworx Pty Ltd trading as Norwest Painting Group. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

When you send us a quote request through the form on this website, we collect:

• Your details: your full name, phone number and email address.
• Your property or site: the suburb and the type of property.
• Your project: the service you need, how you would like us to contact you and the project details you type in.
• Technical details: the form also records your IP address, browser and device, and the page you sent it from.

We also collect the details you give us when you call or email us, and the information we need to quote and carry out painting work at your property or site. You can browse this website without telling us who you are, but we need your name and contact details to quote on work.

This website collects some information automatically when you visit:

• Google Analytics: we use Google Analytics, set up through Google Site Kit, to see how people find and use the site, such as the pages viewed, the type of device and the approximate location. It uses cookies.
• Google reviews: our reviews section uses Trustindex to show our Google reviews, including reviewers’ names and photos, which load from Trustindex and Google.
• Google Maps: our contact page and some project pages show a Google map, which loads from Google’s servers and may set Google’s own cookies.
• Fonts: some of the text on this site uses fonts that load from Google’s servers.

These services receive your IP address and browser details when they load. You can read how Google uses this information at policies.google.com/technologies/partner-sites.

• Enquiries: to reply to you and prepare a quote.
• Painting work: to arrange, carry out and invoice the work at your property.
• Records: to keep the records we need to run our business and meet our legal requirements.
• This website: to understand how the site is used and to improve it.

We only share your personal information when we need to, for example with:

• Our team: the people in our business who quote, schedule and carry out the work.
• Service providers: the companies that host our website and email, and the services named above.
• Government bodies: when the law requires us to.

Some of these providers, including Google and Trustindex, may store information outside Australia, including in the United States and Europe.

Quote requests are emailed to our team and stored on our website. We take reasonable steps to protect personal information from misuse, loss and unauthorised access, and this website uses a secure (HTTPS) connection. We keep personal information for as long as we need it for the purposes in this policy, or for as long as the law requires.

Cookies are small files your browser saves. Google Analytics uses cookies to tell visits apart, and the Google map may set its own. You can block or delete cookies in your browser settings, and you can still use this website. You can also stop Google Analytics collecting your visits with Google’s opt-out browser add-on.

You can ask to see the personal information we hold about you, or ask us to correct it, by contacting us using the details below. We may need to confirm who you are first.

If you are concerned about how we have handled your personal information, please call or email us using the details below and tell us what happened. We will look into it and reply to you in writing within a reasonable time. If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or on 1300 363 992.

• Phone: 0415 851 969
• Email: greg@norwestpaintinggroup.com.au
• Location: Sydney’s Hills District, NSW

We may update this policy from time to time. The current version is the one on this page.